Returns & Refund Policy – Mailtedfy

Effective Date: July , 2026

1. Important Note for Perishable Food Products All food items sold in our store are perishable, sealed pre-packaged goods. For food safety and health reasons, unopened food products are NOT eligible for general voluntary returns once delivered. Opened, partially consumed, damaged packaging items cannot be returned or refunded under any circumstances.
2. Only Acceptable Refund Scenarios We only process full refunds or replacements for the following verified issues within 7 calendar days upon delivery:

• Items arrived damaged, leaked, crushed or spoiled during transit;
• Wrong items shipped by our warehouse error;
• Products expired before the labeled best-before date when received.

1. Claim Application Process To apply for a valid refund/replacement, please email us at vofmaqpch@outlook.com with:

• Full order number
• Clear photos/videos showing damaged packaging, spoiled food or wrong goods
• Delivery date and courier tracking number

1. Refund Processing Rules

• Once we verify your claim is valid, refunds will be issued to your original payment account within 5–10 business days;
• Bank/credit card delays are beyond our control and not our responsibility;
• Return shipping cost will be covered by Mailtedfy only for our fault issues; customers bear shipping fees for non-qualified voluntary return requests.

1. Final Sale Statement Clearance food bundles, seasonal limited food items, personalized gift food boxes are marked as final sale and non-refundable.